Agenda understands that externally audited certification provides additional reassurance that we are continually developing our systems and processes to improve our services year on year.  This year we have developed more robust business continuity planning through our ISO27001 Information Security Management Standard Certification, linking it to the requirements of the ISO25999 Business Continuity Standard for example and by installing new backup generators at our facilities.  Despite the economic downturn, we have continued to invest heavily in new and improved screening processes, servers and our bespoke Candidate Input System that will go live in 2012; we have also improved site security with the provision of manned guarding outside of office hours.  We have hired 7 new people into our head office team during 2011 and earlier this year we were re-certified to the ISO27001 Standard.  All staff have also attended customer service and quality management training modules to support our culture of customer care and quality service.

All of our activities are underpinned by our commitment to quality, ISO9001 Quality Management Certification is an important aspect of our overall quality strategy. It sits alongside our quality forum, customer and candidate satisfaction surveys and continual process improvement initiatives.  We are delighted to announce that in December 2011 we passed our latest one day ISO9001 compliance audit with flying colours and with no non-conformances, conducted externally by ISOQAR this provides us with an external verification of our processes and our clients with reassurance that we are continuing our quality focus. 

The auditor wrote “The company management continues to be committed to the maintenance and improvement of the QMS and fully supports its implementation.” and “Agenda  has established and maintained a suitable Quality Management System that complies with all the requirements of ISO 9001: 2008.”  Agenda is delighted to once again get recognition for the efforts of all  our team.. We have embedded a quality culture that does not rely on a last minute panic before these inspections, as we are confident that we are doing the right thing. We are not perfect but we work hard to permanently resolve any issues – it is part of our culture. 

Katrina, Agenda’s Quality Officer wrote “These one day audits are very in-depth, but it is great to see that all of our continual hard work has been externally recognised.”  She went on to say “The Agenda Values focus heavily on customer care and quality. These are embedded in our policies, training, appraisal system and even in our monthly and annual quality awards. ISO9001 underpins all of this and I am proud that we have achieved another re-certification with no non-conformances.”

If you would like any further information about Agenda’s ISO9001 compliance or any other aspect of our quality management programme please contact, Katrina@agenda-security.co.uk.