Agenda’s latest satisfaction surveys reveal not only high levels of approval from both clients and their candidates but also opportunities to improve! The highest accolade of all is that our current clients are so confident in the high levels of service that we provide that they would all recommend us to others. We are never satisfied though and continually seek opportunities to improve and especially in key areas such as turnaround time and quality of service. Turnaround time can be affected by outside factors, difficult to reach references or criminal check turnaround times. But, having a recruitment division we understand that turnaround time can be critical and we take extra care to ensure that clients are kept informed of potential hold ups and that workaround solutions are provided. Even if the issue is outside of our control we take responsibility, carry our critical chase processes to minimise potential delays and work closely and directly with the candidates to find a solution.
We only started our candidate satisfaction surveys in 2011 but these have been extremely enlightening, we offer a personal and inclusive approach with candidates because we understand that they may have concerns or may not fully understand the process. We also appreciate that they may not know who Agenda are and the care that we take with their personal information. Feedback to clients has also proved useful in ensuring that the candidate knows what to expect before the screening so that they can understand the documentation required and ensure that referees provide the best time to call them or to make contact. Small things can mean a lot, for example, we ring them back to save their mobile bill, e-mail communications are followed up with personal calls to ensure everything has been received and is not stuck in junk mail wasting valuable time!
We believe that the screening candidates are an extension of the client, we believe in trying to validate the candidates job application not hinder them if they are genuine and the results of the satisfaction surveys show that we are heading in the right direction.
Our externally audited ISO9001 quality management processes, our commitment to ISO27001 information security requirements and our focus on the continual professional development of our team through Investors in People provides clients and candidates alike with reassurance, but, it is our people who make the difference and these results are a credit to them.
Agenda’s satisfaction surveys are carried out independently by the business development team, they randomly select clients and candidates to ensure that there is no suggestion of operational bias. If you would like further information on our customer satisfaction and quality management processes do not hesitate to contact us, info@agenda-security.co.uk
